JWH Group

People Partnering

Case Study

“The team at Zest have been great to deal with and have adapted their approach as our journey together has unfolded. They have taken the time to understand our needs and requirements and we have put plans in place to achieve the goals and timelines we wish to achieve together. Their engagement with our wider team has also been received extremely positively and we feel that they are a true business partner with us. From updating policies and processes, to delivering training in person and via e-learning- it has been a great experience to date.”

Alicia Kelly

General Manager & Company Secretary

SNAPSHOT

CHALLENGES

WINS

A large team to impact
Strategically selecting the right priorities
Developing interventions that wouldn’t add extra work to the team or managers already busy workloads.

Excellent engagement from business unit leaders
Building trust, enabling leaders to reach out for people advice
Developing a suite of policies and delivering training to provide leaders with the skills to put them into practice.

MISSION GOALS

JWH Group, a prominent construction company in Perth, has a team of over 300 professionals. As they continue to grow, they needed a reliable HR partner to maintain their positive company culture and prepare their team for future developments. They were looking for someone flexible, capable of handling everything from legal compliance to employee satisfaction and leadership development.

THE SOLUTION

Zest and JWH teamed up for a six-month collaboration, dedicating one day a week to a thorough review of the team dynamics. We evaluated the situation and devised a clear, focused plan. Our first mission was to refresh policies, communicate essential information, and assess team morale through an engagement survey to guide our future actions.

We then increased our efforts to two days a week, working closely with each department to provide advice and support to managers and team members. Drawing from feedback and team assessments, Zest developed customised workshops. We concentrated on key areas like leadership skills and addressing technical HR skill gaps. Throughout, we collaborated with leadership to deliver comprehensive solutions that strengthen leaders and managers.

HIGHTLIGHTS

Deep Relationships

After working closely together for 18 months, we come to understand the team and culture well, fostering strong relationships. That’s how we make an impact.

End-to-End Support

By working alongside leadership to develop their skills, guide them through employee relations matters, and enact their employment engagement action plans, we can provide connected high-impact advice and initiatives.

Meaningful Impact

The long-term nature of the relationship enables both parties to build a well thought out plan and prioritise what matters most, first and then build on that foundation.