North Metro Health Service

Learning and Development Operating Model Review

Case Study

“Zest HR helped us pull together a set of really complex issues into a clear deliverable plan for action. It was a marathon effort by all involved, but we really feel positive and assured about the future direction of travel.“

Charles O’Hanlon

Executive Director People & Culture

SNAPSHOT

CHALLENGES

WINS

The size and scope and complexity of L&D at NMHS
Creating a cost-effective operating model that would make a real impact

An operating model that all execs with a direction of travel for L&D that is owned and believed in
A clear and simple plan to roll out and take the team on the journey

MISSION GOALS

We took a deep dive into learning and development (L&D) at North Metropolitan Health Service (NMHS), a bustling hub of over 15,000 staff and 100 full-time equivalent education roles. Our mission? To whip up a fresh, future-proof operating model. We sized up the current state, scoped out top-notch practices, and alongside the executive team created a revamped L&D operating model.

THE SOLUTION

L&D at NMHS? It’s a big deal. So, we sat down and really chewed over what the NMHS L&D crew and customers and wanted to see down the line. To make sure the model was really going to make an impact, we guided the NMHS execs through a co-design process where everyone could shape the new operating model. The result? An L&D game plan that paints a vivid picture of the future. It’s got clear milestones and a roadmap to get the NMHS there. With a focus on learner-centricity, technology, integrated multidisciplinary learning, and good clear governance, the team are set up to thrive in 2025 and beyond.

HIGHTLIGHTS

Team Contribution

The NMHS folks were more than ready to roll up their sleeves, share their thoughts, and lend a hand in molding the future of L&D at NMHS.

Executive Co-Design

The executive team realised the value of contributing to and shaping the future of L&D resulting in something that was meaningful for our staff and teams.

Future Focus

The operating model and areas for priority action were built with the future in mind. Creating something that would evolve with the changing organisational context and future of work means NMHS are well set to lead the way in L&D in healthcare.

Realistic Horizons

While the vision was bold, the plan was realistic. The horizons are broken down to focus on what matters most first and build on those gains over time, creating meaningful change, day by day.