Learning & Development Operating Model Review
We took a deep dive into learning and development (L&D) at North Metropolitan Health Service (NMHS), a bustling hub of over 15,000 staff and 100 full-time equivalent education roles. Our mission? To whip up a fresh, future-proof operating model. We sized up the current state, scoped out top-notch practices, and alongside the executive team created a revamped L&D operating model.
L&D at NMHS? It’s a big deal. So, we sat down and really chewed over what the NMHS L&D crew and customers and wanted to see down the line. To make sure the model was really going to make an impact, we guided the NMHS execs through a co-design process where everyone could shape the new operating model.
The result?
An L&D game plan that paints a vivid picture of the future. It’s got clear milestones and a roadmap to get the NMHS there. With a focus on learner-centricity, technology, integrated multidisciplinary learning, and good clear governance, the team are set up to thrive in 2025 and beyond.
Team Contribution
The NMHS folks were more than ready
to roll up their sleeves, share their
thoughts, and lend a hand in moulding the future of L&D at NMHS.
Executive Co-Design
The executive team realised the value of contributing to and shaping the future of L&D resulting in something that was meaningful for our staff and teams.
Future Focus
The operating model and areas for priority
action were built with the future in mind. Creating something that would evolve with
the changing organisational context and future
of work means NMHS are well set to lead the way in L&D in healthcare.
Realistic Horizons
While the vision was bold, the plan was realistic. The horizons are broken down to
focus on what matters most first and build
on those gains over time, creating meaningful change, day by day
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