Urban Development Institute of Australia (WA)

Policy & Contract Review

What they said.

The Zest HR team made what was an overwhelming and complex task to undertake internally into a streamlined process that delivered an excellent outcome quicker than expected. The knowledgeable team ensured our business is now set up for success in years to come.

Tanya Steinbeck

Chief Executive Officer

Mission Goals

UDIA WA engaged Zest to deliver a comprehensive legislative compliance review for HR related policies and contracts. Their goals were:

To ensure all employment contracts and policies complied with the latest laws, including the Secure Jobs, Better Pay Act and current Fair Work Commission regulations.
To modernise and streamline documentation, improving clarity and consistency across standard and executive roles.
To reduce compliance and administrative risk while aligning HR documentation with industry best-practice standards.

The Solution

Zest delivered a full overhaul of UDIA’s employment framework. Our approach included:

Creating compliant, best-practice contracts for both standard and executive employees.
Developing standardised, easy-to-use templates for Letters of Offer and Terms & Conditions.
Reviewing and updating all existing policy documents to reflect current legislation and modern HR standards.
Producing a detailed change tracker to provide full visibility of every amendment and the rationale behind it.
Professionally formatting all documents in a clean, brand-consistent layout for simple use and readability.

The new documentation suite provides UDIA with a robust, future-ready foundation for employment governance — designed to evolve as legislation changes.

Highlights

Delivered ahead of schedule, with all milestones met well in advance of the deadline.
Highly collaborative process: regular progress updates, feedback loops and strong communication ensured smooth delivery.
Outcome designed for adaptability: contracts and policies are future-proofed for legislative change.

Challenges

Although the project proceeded smoothly, one key complexity involved re-structuring certain policies. As legislation evolved and readability became a priority, some broad policy documents had to be broken into multiple, more focused documents. This required careful design to maintain consistency while improving clarity — but ultimately resulted in a more intuitive and accessible policy framework.

Wins

100% Compliance: All contracts and policies now meet or exceed the requirements of current legislation.
Clarity & Simplicity: Complex legal language translated into clear, user-friendly documents, streamlining HR processes.
Faster Than Expected: The project was completed earlier than planned, allowing UDIA to redirect internal resources without delay.

More Work.

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