How Work Works Podcast

How Work Works is a podcast hosted by Kat Thompson, CEO & Co-Founder at Zest.

Each episode dives into the conversations shaping people, culture, leadership, and the future of work.

How Work Works

Browse our epsiodes:

Why Job Architecture is Your Strategic Foundation

Why Job Architecture is Your Strategic Foundation with Kassy Taylor Burch

In this episode, Kat and Kassy dig into the most overlooked of those foundations, job architecture. They strip the jargon back to what it really is, a simple, shared way of defining who does what, at what level, and with what authority, and challenge the idea that it has to be a 400-line document that lives on a shelf.
Designing Work for an AI-Enabled Future

Designing Work for an AI-Enabled Future

In this episode of How Work Works, Kat and Alex talk about what "AI ready work" actually means before you ever touch a tool: clean job architecture, tidy HR data, and clear governance. They unpack the difference between generative and agentic AI using a simple kitchen analogy, and dig into why shadow AI, unowned decisions, and mismatched organisational tone are quietly creating risk inside businesses right now.

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